Shipping policy

At Ooh La V®, we want to get your goodies to you as quickly (and stress-free) as possible. Below is an indication of delivery times. Please note that these delivery timeframes are indicative only, and may change based on your specific location. Here’s the lowdown: 

Shipping Within New Zealand

Please select Rural Delivery if your address is classified as rural. Orders may be held if incorrect shipping is selected.

• Orders are processed within 1–2 business days.

• Standard shipping: 2–5 business days after dispatch.

• Rural delivery may take an extra 2–3 business days.

• Shipping rates are calculated at checkout.

• Free shipping in NZ and AU for all orders over $200.
  

International Shipping

• At this stage we ship to Australia only. As our brand grows we will review extending to other overseas markets. 

• Delivery times vary based on the selected shipping method and the destination (generally 7–14 business days).

• Customs, duties, and local taxes (if any) are the responsibility of the customer.

• Free shipping in NZ and AU for all orders over $200.

Please note we are unable to deliver to PO Boxes, all orders must be a street address

We endeavour to make sure that all products listed on our Site are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Subscription Model

Your VIP pass to effortless glow-ups — on repeat.

• Set it and forget it. Your fave Ooh La V® goodies just show up, like magic.
• No more “oops, I’m out.” Keep your daily glow routine rockin’ — choose every 4, 6 or 8 weeks to suit your vibe.
• Save while you slay. Enjoy 15% off when you subscribe to any single product.
• Less admin, more sparkle. Say bye-bye to reminders and brain fog, hello convenience!
• You’re in control. Change, pause or cancel anytime — no dramas, no DMs required.
• Your first order will be processed immediately upon sign-up and payment. Your subsequent orders will be automatically processed—and your credit card (previously supplied) charged—on a recurring basis on your chosen “Processing Date” each month.

Order Tracking

Once your order has been dispatched, you’ll receive a tracking number so you can follow your meno-magic all the way to your door. The delivery is not signature required.

Delays

We’ll always do our best to get your order to you on time. However, Ooh La V® isn’t responsible for delays caused by couriers, customs, or events outside our control (hello, global shipping chaos!). There may be delays during sale periods and public holidays. We do not dispatch orders on public holidays.

We are unable to refund your shipping costs if your shipping is delayed for circumstances outside of our control such as missed delivery, redelivery, or issues with the way your address has been listed. Please ensure your shipping address is correct at the time of placing your order, as we’re unable to redirect orders.

Missing or Damaged Orders

If your order arrives damaged, or if it hasn’t shown up after the expected timeframe, please contact us at info@oohlav.co.nz within 7 days of delivery so we can sort it out quickly.

Shipping Address Accuracy